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Utilities Operations Consultant in Abbotsford at Computershare, Inc

Date Posted: 7/28/2018

Job Snapshot

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  • Location:
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    Not Specified
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Job Description

Computershare Utility Services (CUS) is Computershare’s newest business entity, specialising in the provision of innovative business solutions to a range of utilities around Australia. Their vision is to be the leader in the provision of outsourced services and solutions in the utility market segments in which they specialise – Water, Commercial & Industrial (‘C & I’) and Mass Market (Retail).

The Position:

An exciting opportunity has become available for an Operations Consultant to join the Computershare Utility Services – Operations Team based in our Abbotsford head office.

As part of the close-knit team, you will be responsible for many of the key 'meter to cash' activities for our Qld and NSW based clients, managing the accounts and customers, including maintaining and updating account data and the management of billing.

Key responsibilities include (but not limited to):

  • Receive and process data relating to customer activation, transfer, billing, payments, correspondence
  • Provide Specialist support to client
  • Manage billing and payments activities, including system work queues, exceptions and reporting in accordance with Service Level Agreements
  • Resolve complaints and enquiries related to billing, payments, transfers, service orders and charges
  • Actively participate in team discussions, meetings and other team forums, to impart knowledge and ideas and result in team decisions
  • Actively display and promote examples of Computershare Utilities Services internal values in the workplace

To be considered for this position, you will have come from a fast-paced environment where you have first-hand experience in Utilities or back office operations handling.

Essential Skills/ Experience Required:
  • Commercial experience using Microsoft Office Excel
  • Outstanding listening, oral and written communication skills for gathering and providing information
  • Fast learner and able to adapt to new systems and processes
  • A high level of initiative, tackling problems in a methodical and logical manner
  • A passion for providing a fantastic customer experience
  • Analytical and process-driven thinking
Desired Skills:

  • Proven experience in billing, Transfers or payments processing in a utility or related industry
  • Working knowledge of the C&I (Commercial & Industrial) sector, including all key related regulations
  • Experience with Orion and MSATS systems
  • Network and Market reconciliation


Come join our close-knit team, where your contribution is valued and instrumental to the team’s success.  Our team motto is work hard, play hard.  Not only will you be part of a small team, you will also be part of a large global corporation, with a total of 16,000 employees. 

We want to provide you with the best opportunities possible and support you with your own personal career path with our supportive Learning and Development Team who specialise in a wide variety of training.

  • Great discounts and benefits across various companies
  • Access to our Employee Share Plan

To apply, click on the 'apply' button and follow the application process.

Computershare may conduct a criminal background check on applicant’s subject to current legislation.

We want every person who joins our team, every customer and every supplier to feel welcome. We see diversity as a source of strength - the more perspectives we have, the better equipped we’ll be to meet the demands of our diverse global customer base. We believe in equality for everyone, regardless of age, ethnicity, gender identity, race, religion, disability or sexual orientation.