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US Billing and Accounts Receivable Manager in Canton, MA at Computershare, Inc

Date Posted: 1/10/2019

Job Snapshot

Job Description

We have a fantastic opportunity for someone to shape our business as a US Billing and AR Manager.


At Computershare we invite you to share our vision and commitment to excellence in everything that we do. Our 16,000 people around the globe are entrepreneurial and innovative and serve our clients and customers with precision and reliability because they count on us to deliver, every time. 


Across our global team, we see diversity as a source of strength. The more perspectives we have, the better equipped we’ll be to meet the demands of our diverse global customer base. We want every person who joins our team, every customer and every supplier to feel welcome. We are an Equal Opportunity Employer and believe in equality for everyone, regardless of age, national or ethnic origin, sex, gender identity or expression, race, color, religion, disability, sexual orientation, protected veteran status or other characteristics protected by applicable law. That applies throughout our company, around the world with no exceptions, regardless of differences. We will hire, develop, reward, promote and retain people purely on the basis of their talents, commitment, potential and the results they achieve. We will work hard to make sure everyone is included within our organization, removing barriers and obstacles to give everyone an equal opportunity to succeed.


Our key values – Certainty, Ingenuity and Advantage – drive everything we do: you can count on us to deliver with precision and reliability, every time. We look beyond today’s problems to find tomorrow’s solutions, focusing on finding new and better way to unlock your competitive edge and help you achieve your business goals.


The US Billing and Accounts Receivable Manager is a leadership position that has accountability and provides oversight and direction for the invoicing of customers, processing of customer receipts and collection of outstanding receivables. The US Billing And Accounts Receivable Manager will ensure complete, accurate and timely invoicing of client of all US operational businesses, optimize cash inflows and minimize write-offs as a result of delinquent customers.

Primary Accountabilities

  • Develops and implements goals, policies, priorities, and procedures related to billing and Accounts Receivable

  • Works with regional and global Finance management to establish system and process controls for Billing and Accounts Receivable.  Assists in development of procedures to improve existing systems.  Monitors completion of processes in accordance with those procedures and reviews/audits processing for accuracy.

  • Manage three teams in the US and as well as off-shore that deliver customer invoices on behalf of all US operational business units.  Oversee the function that is accountable for the processing of cash receipts and collection of outstanding aged balances from clients. 

  • Ensure complete, accurate and timely processing.   Work with Finance stakeholders, Relationship Managers and clients to resolve issues with invoices and assists in the ion of aged outstanding receivables.

  • Monitor the outsourcing of select functions within Billing and Accounts Receivable with Computershare’s outsourced business partner, ensuring quality, timely and efficient delivery of services and excellent partner relationships.

  • Complete projects as required, which include integration of acquisitions that occur within the US businesses, invoicing for new products and services, Finance system and process enhancements, modifications within Finance for changes to operational systems and processes.

  • Sponsor and participate in projects that improve the effectiveness and efficiency of Billing, Accounts Receivable and Finance generally, including systems and process improvement, Robotic Process Automation and changes to outsourcing arrangements.

  • Participates in the US Finance leadership team, management of internal and external audit processes, coordination of managed functions with wider Finance processes, direct report and team management.

  • Periodic reporting within US and Group Finance and to operational businesses.

  • Other duties or tasks as assigned by management.



  • Understands the role the various Finance functions plays within Finance and the wider businesses.

  •  Be able to assist in determining Finance strategy, develop roadmaps for Billing and Accounts Receivable, sponsor and implement solutions.


  • Understands best practices in system and processes of Finance functions and how to apply these to Finance in Computershare.

  • Manage  complex projects, develop solutions, coordinate with Finance, business and technology stakeholders, project planning and tracking, monitor of deliverables and implement process and system changes.

  • Problem-solve and manage conflict, when issues arise, with competing priorities and projects, limited resources etc.

  • Lead on building positive relationships within the team, broader Finance function and key stakeholders in the businesses, ensuring that strategy and service meets business needs.     

  • Team management including monitoring, guiding and mentoring of team leaders, subject-matter-experts and both internal and outsourced staff.

  • A key and valued manager within Finance, setting the benchmark for all staff.


  • Flexible approach to work, including hours

  • Dedication to deliver to deadlines

  • Self-motivation and initiative

  • A mature outlook

  • An ability to learn on the job

  • A team player and team mentor

  • Attention to detail, quality, service and efficiency

  • Demonstrates Computershare’s  Core Values

  • Applies an in-depth knowledge of Computershare operational businesses.

  • General knowledge of revenue recognition requirements according to ASC 606 or IFRS 15


  • Experience managing an operational business process, preferably in Finance, delivering high-quality processing in a mid to large organization.

  • Excellent interpersonal communication skills providing the ability to establish rapport persuade others and promote understanding and consensus.  Good written communication skills.

  • Sound application of Microsoft Office tools particularly Word, PowerPoint and Project.  Excellent Excel skills including Pivot Tables, VlookUps etc.


  • Experience managing systems and process change projects.

  • Existing experience within Computershare with a good understanding of its operational business units.

  • Relationships with existing Finance and Computershare management.

  • Previous experiencing in managing outsourced business processes.

  • LEAN Six Sigma or other process and systems analysis and improvement qualifications or experience.  Experience leading Kaizen events to improve processes.

  • Five plus years prior experience managing a team

  • Hands-on experience operating business systems, preferably Finance systems.

  • Prior experience managing an off-shore team

  • Hands-on experience operating business systems, preferably Finance systems.


To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and Experience

  • Bachelor's degree (B. A.) from four-year college or university; and four to six years related experience and/or training; or equivalent combination of education and experience.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • The noise level in the environment is moderate. 

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • While performing the duties of this job the employee is regularly required to talk or hear. The employee is frequently required to sit, stand, walk, reach with hands and arms, and use hands to finger, handle, or feel. The employee may occasionally be required to lift up to 10 pounds. The vision requirements include close and distant vision.

This job specification should not be construed to imply that these requirements are the exclusive standards of the position. 

Computershare is an Equal Opportunity Employer.  Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national or ethnic origin, age, disability, protected veteran status, or other characteristics protected by applicable law.



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