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Unclaimed Asset Co-Ordinator in Bristol at Computershare, Inc

Date Posted: 8/29/2018

Job Snapshot

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Job Description

Description of Area of Business
Georgeson is a trading name of Computershare Investor Services plc that specialises in enabling companies to reunite their shareholders, members, policy holders or customers with
unclaimed assets (cash and stock). 
Unclaimed Asset Co-ordinators role profile
An Unclaimed Asset Co-ordinator (UAC) is responsible for managing the asset reunification process from start to finish. Each UAC will help to run a complete research campaign, using a range of resources to determine the accuracy of asset holder data and carry out research to locate the individuals. They are also responsible for advising asset holders about their unclaimed assets and supporting them through the entire claims process.
What makes a successful Unclaimed Asset Co-ordinator?
Someone who is pro-active, shows initiative and has the ability to gather and analyse information from multiple sources.  A dogged and ‘can-do’ approach to see cases through to completion is essential.  Being polite and confident on the telephone is required, as is a high level of written skills.
What Essential Skills, Experience and Competencies are required for the role?
  • Excellent interpersonal and communication skills
  • PC literate; in particular Excel and Word
  • Ability to gather and analyse information from a multitude of resources
  • Ability to prioritise workloads, meet rigid deadlines and adhere to procedures / regulations
  • Excellent verbal and written communication skills, including a polite and professional telephone manner
  • Target driven and results orientated
Key Responsibilities of the Role
  • Manage a caseload of research, using a multitude of databases and own initiative to establish contact details of the correct asset holder
  • Receive inbound calls / correspondence both as part of the initial research process and  queries concerning completion of claims  
  • Participate in outbound calling campaigns
  • Accurately update data on our bespoke in house database
  • Perform other duties as assigned
What do we give back to you?
We offer a range of flexible benefits including a subsided membership at our on-site gym and a benefits platform which means you can pick and choose which benefits you’d like to take advantage of.
  • Full training and support
  • 25 days holiday (plus bank holidays)
  • Excellent pension scheme
  • Shareholder incentive plan
  • Free bus service to/from City Centre to/from our site at The Pavilions
  • Onsite Nuffield gym
  • Onsite restaurant and coffee shop


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