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Sr. Business Systems Analyst - Business Process and Change Management in Louisville, KY at Computershare, Inc

Date Posted: 8/20/2018

Job Snapshot

Job Description

Sr. Business Systems Analyst - Business Process and Change Management

Business Summary:

At Computershare we invite you to share our vision and commitment to excellence in everything that we do. Our 16,000 people around the globe are entrepreneurial and innovative and serve our clients and customers with precision and reliability because they count on us to deliver, every time. 

We are a global market leader in transfer agency and share registration, employee equity plans, mortgage servicing, proxy solicitation and stakeholder communications. We also specialize in corporate trust, bankruptcy, class action and utility administration, and a range of other diversified financial and governance services.

Founded in 1978, Computershare is renowned for our expertise in high integrity data management, high volume transaction processing and reconciliations, payments and stakeholder engagement.  We are proud to say that many of the world’s leading organizations partner with us to streamline and maximize the value of relationships with their investors, employees, creditors and customers.

At Computershare we see diversity as a source of strength. The more perspectives we have, the better equipped we’ll be to meet the demands of our diverse global customer base. We want every person who joins out team, every customer and every supplier to feel welcome. We are an Equal Opportunity Employer and believe in equality for everyone, regardless of age, national or ethnic origin, sex, gender identity or expression, race, color, religion, disability, sexual orientation, protected veteran status or other characteristics protected be applicable law. That applies throughout our company, around the world with no exceptions, regardless of differences. We will hire, develop, reward, promote and retain people purely on the basis of their talents, commitment, potential and the results they achieve. We will work hard to make sure everyone is included within our organization, removing barriers and obstacles to give everyone an equal opportunity to succeed.

Computershare is committed to providing accommodations for candidates with disabilities throughout the recruitment and employment process. If you need any assistance, please let us know and we are happy to help.

Interested in joining our leading brand?  Keep reading below about this position and then click “Apply” to tell us about yourself!

Job Summary:

Under general direction, assist in formulating and defining systems scope and objectives based on both user needs and a basic understanding of applicable business systems and industry requirements.

This position will be responsible for managing, researching, documenting, and implementing small to medium-sized projects designed to generate additional revenue, reduce costs, or mitigate risks.

Devises or modifies procedures to solve problems considering computer equipment and limitations, operating time, and form of desired results. Includes analysis of business and user needs, documentation of requirements, and translation into proper system requirement specifications.

Position Responsibilities & Essential Functions:

  • Perform analysis of business processes or operations in order to develop new or modified information processing systems. Work as a liaison among stakeholders to understand the structure, policies, and operations of the organization, to recommend solutions that enable the organization to meet its goals.
  • Responsible for managing projects involving department-specific initiates as well as collaborative projects with other/multiple departments or functions. Effective application of knowledge, skills, tools, and techniques to provide activities to meet the project requirements.
  • Creates or assists others in the writing of user documentation, instructions, and procedures.
  • Liaise, consult and coordinate business units with systems analysts, programmers who design and develop automated business systems.
  • Develops, coordinates, and implements plans to test business and functional processes during system development and quality assurance testing as directed.
  • Has no formal supervisory duties, but may be expected to mentor junior staff and lead project team consisting of members of business unit and may assign individual responsibilities related to the project/initiative.
  • Other duties or tasks as assigned by management.

The above information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.


To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.



  • Communicate Effectively
  • General use of a computer, ability to type, utilize a mouse, read information from a monitor or screen
  • Reasoning Ability:  ability to define problems, collect data, establish facts, and draw valid conclusions
  • Critical Thinking and Problem Solving
  • Project Leadership
  • Facilitation
  • Personal Organization
  • Risk Management
  • Microsoft Office Suite proficiency


  • Coaching
  • Business Case Writing
  • Microsoft Project
  • Financial systems and software
  • Negotiation Skills

Education and Experience:


  • Previous Project Management Experience and familiarity with project management methodologies. 
  • Previous experience in Business Analysis and elicitation of business requirements


  • Risk Mitigation, Demand Management and Portfolio Reporting, Change Management
  • Bachelor's degree (B. A.) from four-year college or university; or one to two years related experience and/or training; or equivalent combination of education and experience.

Certificates, Licenses & Registration:

Preferred:  PMBOK Methodology, Lean Six Sigma, Agile Methodology, BABOK Analysis Techniques

Travel Required:

It is expected that this position may include travel up to 20% of the time. This is subject to change based on many factors, including business needs.

Language Ability:

Ability to read/analyze/interpret journals/financial reports/legal documents; respond to inquiries/complaints from customers/reg. agencies/ community; write speeches/articles for publication; present info to top mgmt/public groups/ boards of directors.

Mathematical Ability:

Ability to work with mathematical concepts such as probability and statistical inference, fundamentals of plane, and solid geometry and trigonometry.  Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • The noise level in the environment is moderate.

Physical Requirements:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job the employee is regularly required to talk or hear. The employee is frequently required to sit, stand, walk, and reach with hands and arms, and use hands to finger, handle, or feel. The employee may occasionally have reason to lift up to 10 pounds. The vision requirements include close and distant vision.

Computershare is an Equal Opportunity Employer.  Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national or ethnic origin, age, disability, protected veteran status, or other characteristics protected by applicable law.

This job specification should not be construed to imply that these requirements are the exclusive standards of the position.  Incumbents will follow any other instructions and perform any other related duties as may be required by business needs and communicated by their supervisor.



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