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Service Delivery Manager in Bristol at Computershare, Inc

Date Posted: 9/27/2018

Job Snapshot

  • Employee Type:
    Full-Time
  • Location:
    Bristol
  • Job Type:
  • Experience:
    Not Specified
  • Date Posted:
    9/27/2018

Job Description

Service Delivery Manager
Bristol
Competitive Salary
Progression Opportunities Training & Development Employee Share Plan Company Pension Flexible Working Hours Onsite Gym Excellent Working Culture

Computershare Communication Services (CCS) provides end to end communication solutions and services to Computershare Group Companies and through direct relationships to external clients. 

Externally CCS provides transactional communication solutions including the provision of advice notes, statements, cheque payments, payment advice, and share trade confirmations.

Internally CCS provides a full range of shareholder and employee plan holder communications in support of core Computershare Business Units as well as specialised communications supporting specific business unit requirements. CCS has the capability to provide all communications in either electronic or physical mail pack form. 

As well as managing outgoing communications CCS possess the capability to store, archive and retrieve documents and provide accessibility of these documents to consumers, customer service personnel and other trusted intermediaries as permissions allow.  The business has the capability to provide inbound document processing utilising Computershare’s existing inbound scanning, classifying and routing systems to capture information and process it in line with client business rules.

Globally CCS has operations in five countries (Australia, Canada, Germany, UK and USA) across 11 operational locations.

Job Purpose

The Service Delivery Manager is to be seen as the main point of liaison for the delivery of internal clients work and or client projects that they are allocated. The client will see them as an expert representative of our company that is able to demonstrate confident delivery of our services via liaison / project management with the client and internal CCS departments.

 

Key Accountabilities

 

End to end ‘once off’ job management

The role holder will work with the client to understand the requirements and create clear / concise briefs for appropriate delivery departments (via direct liaison and via use of the enCompass document management tool). They will then communicate between the departments and with the client; managing actions to ensure required inputs and outputs are accurate and on time.

 

Ongoing Management of ‘Contract’ jobs

For ongoing jobs managed as or like ‘contracts’ the role holder will complete required checks (resources / stock / inputs / outputs / timelines). They will work with internal departments and the client to resolve issues and report progress.

 

Invoicing of Completed Work

Accurate and timely invoicing of completed work.

Departmental Improvement Projects

The role holder will assist the department manager by either taking part in or owning internal improvement projects

 

Support of colleague work outputs

The role holder works within a team of colleagues with the same / similar responsibilities and so will support those colleagues with:

•         Cross checking on a job by job basis

•         Covering actions during colleague absence

•         Ensuring that their work can be covered by colleagues during their own absence.

 

Skills & Experience

•         Demonstrate the potential or desire to work in a client facing role – effective interpersonal skills

•         Computer literacy – Word/Excel

•         Can work effectively alone or in a group

•         Ability to interpret data at a basic level

•         Prioritisation and organisational skills

•         Strong organisational skills and ability to prioritise is essential

•         Positive, enthusiastic, can do attitude

•         A flexible approach

•         High degree of technical accuracy

•         A strong awareness of the need for quality 

 

Working for Computershare

At Computershare we are passionate about developing excellent software, but what we really pride ourselves on is the development of our most important assets…..our employees! 

We are an organisation specialising in the design and development of high end financial software solutions for large blue chip organisations and their shareholders.

From our diverse workforce to our flexible working policies, we embrace a culture of learning and sharing to develop our next stage growth.

With over 15,000 employees worldwide we are undisputed innovators in our field

We also offer 25 days holiday, excellent pension scheme, shareholder incentive plan, on-site gym and a flexible employee benefits scheme which also includes the option to buy additional annual leave.

 

 

 

All successful candidates will be required to undergo the Computershare Pre-Employment Screening Process before commencing employment. Employment will be subject to satisfactory clearance on background checks including Identification, Passport Validation, Finance, Qualification, Employment / Personal referencing and Criminal Record Basic Disclosure checks.

Computershare Investor Services PLC is registered in England & Wales, Company No. 3498808, Registered Office: The Pavilions, Bridgwater Road, Bristol BS13 8AE

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