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Senior Relationship Manager in Brisbane at Computershare, Inc

Date Posted: 12/19/2018

Job Snapshot

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Job Description

  • Global ASX Top 50 company
  • Lead a team managing a portfolio of blue-chip clients
  • Attractive package including incentive scheme, generous benefits

Computershare (ASX:CPU) is a global market leader in transfer agency and share registration, employee equity plans, proxy solicitation and stakeholder communications. We also specialise in business process outsourcing for customer and back office services, corporate trust, bankruptcy, class action and a range of other diversified financial and governance services.

About the role:

We have an excellent opportunity for a Senior Relationship Manager to join our Brisbane team.  You will be responsible for managing and further developing a varied client portfolio, fostering client relationships, managing client satisfaction, meeting budgetary commitments and other key metrics. This includes leading the support team to deliver service excellence through their daily client facing activities. 

Success in the role will be achieved through a full understanding of the clients’ business needs, managing all service delivery requirements and meeting client commitments and milestones. 

Key responsibilities include:
  • Assuming overall responsibility for the account portfolio
  • Achieving account retention and revenue growth targets
  • Proactively identifying opportunities to up-sell and cross-sell our products and solutions
  • Developing and managing effective relationships with clients
  • Providing strategic account planning and execution
  • Representing Computershare at events, conferences and client forums
  • Coaching, guiding and supporting team members
  • Conducting fee reviews and contract negotiations
  • Contributing to budget and forecasting processes
To be successful in this role, you must have:

  • Demonstrated experience in a client service and sales focused environment
  • Track record achieving budgeted goals and key metrics
  • Exceptional relationship building and interpersonal skills
  • Strong negotiation skills and well developed commercial acumen
  • Proactive and a can-do attitude

Desired experience:
  • Understanding or experience in the Financial Services sector
  • Tertiary qualifications in a relevant field
Benefits and Culture:

  • The opportunity to work for a reputable and large global corporation (over 12,000 employees)
  • Genuine career progression
  • Great discounts and benefits across various companies and Employee Share Plan participation
  • A wide variety of internal training courses and study support
  • A supportive working environment, with friendly peers and management

We want every person who joins our team, every customer and every supplier to feel welcome. We see diversity as a source of strength - the more perspectives we have, the better equipped we’ll be to meet the demands of our diverse global customer base. We believe in equality for everyone, regardless of age, ethnicity, gender identity, race, religion, disability or sexual orientation. Please visit to read our Diversity and Inclusion Policy.