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Relationship Manager (Loan Servicing) in Littleton, CO at Computershare, Inc

Date Posted: 8/31/2018

Job Snapshot

Job Description

Relationship Manager
 
At Computershare we invite you to share our vision and commitment to excellence in everything that we do. Our 16,000 people around the globe are entrepreneurial and innovative and serve our clients and customers with precision and reliability because they count on us to deliver, every time. 
We are a global market leader in transfer agency and share registration, employee equity plans, mortgage servicing, proxy solicitation and stakeholder communications. We also specialize in corporate trust, bankruptcy, class action and utility administration, and a range of other diversified financial and governance services.
Founded in 1978, Computershare is renowned for our expertise in high integrity data management, high volume transaction processing and reconciliations, payments and stakeholder engagement.  We are proud to say that many of the world’s leading organizations partner with us to streamline and maximize the value of relationships with their investors, employees, creditors and customers.
At Computershare we see diversity as a source of strength. The more perspectives we have, the better equipped we’ll be to meet the demands of our diverse global customer base. We want every person who joins out team, every customer and every supplier to feel welcome. We are an Equal Opportunity Employer and believe in equality for everyone, regardless of age, national or ethnic origin, sex, gender identity or expression, race, color, religion, disability, sexual orientation, protected veteran status or other characteristics protected be applicable law. That applies throughout our company, around the world with no exceptions, regardless of differences. We will hire, develop, reward, promote and retain people purely on the basis of their talents, commitment, potential and the results they achieve. We will work hard to make sure everyone is included within our organization, removing barriers and obstacles to give everyone an equal opportunity to succeed.
Computershare is committed to providing accommodations for candidates with disabilities throughout the recruitment and employment process. If you need any assistance, please let us know and we are happy to help.
Interested in joining our leading brand?  Keep reading below about this position and then click “Apply” to tell us about yourself!
 
Job Summary
Responsible for managing the on-going relationships with multiple SLS clients. Primary point of contact to clients and related parties related to the servicing of their loan portfolio. Acts as a project manager for any and all client-driven initiatives and is responsible for monitoring and addressing loan performance.
Position Responsibilities and Essential Functions
  • Manage entire relationship with clients, proactively managing client’s expectations to increase loan performance and minimizing loss within their portfolio.
  • Actively and effectively communicate with clients and internal business units. Manage all communication with clients as the primary point of contact within the organization.
  • Document meeting minutes and deliverables. Distribute to all internal business units and manage each task to completion.
  • Lead client conference calls and prepare all materials to be presented.
  • Assist on special projects and initiatives related to SLS clients.
  • Other duties or tasks as assigned by management.
The above information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.
Qualifications
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Skills
 
Required:
  • Advanced Microsoft Office application skills: Excel, Word, Outlook, Project and Visio.
  • Demonstrated customer service, interpersonal, verbal, and written communication skills.
  • Strong degree of professionalism and ability to maintain confidentiality.
  • Ability to manage multiple projects and meet deadlines while maintaining a strong attention to detail.
  • Superior communication skills.
Preferred:
  • Proven organizational skills.
  • Ability to analyze and solve problems.
  • Self-motivated with a strong sense of urgency.
  • Proficient use of LoanServ.
 
Education and Experience
Required:
  • 5 years of experience in the mortgage/financial services industry.
  • Bachelor's degree (B. A.) from four-year college or university; or one to two years related experience and/or training; or equivalent combination of education and experience.
Preferred:
  • 3 years of direct client relationship management.
 
Driving Responsibilities
 
This position requires the use of a company or personal vehicle for business travel (outside of standard commute to work) more than two times per week?  Yes
 
Travel Required
 
It is expected that this position may include travel up to 10% of the time. This is subject to change based on many factors, including business needs.
 
Language Ability
 
Ability to read/analyze/interpret business periodicals/ journals/technical procedures/gov. regulations; write reports/business correspondence/procedure manuals; effectively present information/respond to questions from managers/clients/customers/public.
Mathematical Ability:
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
Work Environment
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
  • The noise level in the environment is moderate.
Physical Requirements
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
  • While performing the duties of this job the employee is regularly required to talk or hear. The employee is frequently required to sit, stand, walk, reach with hands and arms, and use hands to finger, handle, or feel. The employee may occasionally have reason to lift up to 10 pounds. The vision requirements include close and distant vision.
Computershare is an Equal Opportunity Employer.  Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national or ethnic origin, age, disability, protected veteran status, or other characteristics protected by applicable law.
This job specification should not be construed to imply that these requirements are the exclusive standards of the position.  Incumbents will follow any other instructions and perform any other related duties as may be required by business needs and communicated by their supervisor.

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