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Learning & Development Manager - Mortgage in Littleton, CO at Computershare, Inc

Date Posted: 7/19/2018

Job Snapshot

Job Description

Business Summary
Computershare is a global market leader in transfer agency and share registration, employee equity plans, mortgage servicing, proxy solicitation and stakeholder communications. We also specialize in corporate trust, bankruptcy, class action and utility administration, and a range of other diversified financial and governance services.
Founded in 1978, Computershare is renowned for our expertise in high integrity data management, high volume transaction processing and reconciliations, payments and stakeholder engagement. Many of the world’s leading organizations partner with us to streamline and maximize the value of relationships with their investors, employees, creditors and customers.
Computershare is represented in all major global financial markets and has over 16,000 employees worldwide who are key to delivering exceptional value and outcomes.  Our career opportunities span many business units, including Computershare Loan Services and Kurtzman Carson Consultants – join our growing team of financial services professionals! 
Job Summary
The manager participates in the strategic planning for the NA Training and Development team and is responsible for executing the strategies applicable to their sphere of accountability. They will be responsible for:
  • Assessing needs for training and managing the development and delivery of training programs tied to the achievement of corporate objectives.
  • Developing and delivering training solutions for organization development
  • Implementing performance support tools
  • Building and leveraging relationships with their local management team with a focus on fostering a partnership in developing all employees.
  • Managing & coaching a team of training professionals, supporting the Vice President of Training and Development and assisting with special projects as required.
Position Responsibilities & Essential Functions
  • Partners with the North American T&D management team to develop and implement T&D practices and initiatives. Coordinates and continues improving the activities and programs of the T&D function throughout the region.
  • Provides T&D management support to a specified region and/or business unit, including the implementation of the T&D function. 
  • Leads, manages and develops the Training and Development team under their accountability, including coaching, counselling, training and workflow assignment.  Evaluates the T&D strategy, structure and team plan for continual improvement. 
  • Participates in the development of the company’s T&D related plans and programs.  Remains current on T&D best practices.
  • Oversees the management of administrative T&D functions, such as: training records, surveys, budget, use qualitative and quantitative metrics to measure program successes, ROI, etc.
  • Ensure compliance with legal, ethical, and regulatory requirements.
  • Travel to other North American locations as needed.
Other duties or tasks as assigned by management.
The above information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
  • Broad knowledge of all aspects of the learning function; in-depth knowledge of core business functions, ability to plan work, manage projects and staff, management and leadership skills, and ability to communicate at all levels.
  • Encourages a learning culture, communicates value of learning.
  • Ability and savvy to influence, motivate and educate managers, peers, stakeholders
  • Works effectively in a global arena.
  • Experience in managing remote staff preferred.
Bachelor's degree (B. A.) from four-year college or university; or one to two years related experience and/or training; or equivalent combination of education and experience.
  •  3 years in L&D Management experience  
  • 7-10 years’ experience in the T&D field
Certificates, Licenses, & Registrations
  • Association for Talent Development (ATD):  Certified Professional in Learning & Performance (CPLP) certification
  • Certified facilitator for leadership development programs
Driving Responsibilities
This position requires the use of a company or personal vehicle for business travel (outside of standard commute to work) more than two times per week?
Travel Required
It is expected that this position may include travel up to 25% of the time.  This is subject to change based on many factors, including business needs.
Language Ability
Ability to read/analyze/interpret business periodicals/ journals/technical procedures/gov. regulations; write reports/business correspondence/procedure manuals; effectively present information/respond to questions from managers/clients/customers/public.
Mathematical Ability
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.  Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
Work Environment
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
  • The noise level in the environment is moderate.
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
  • While performing the duties of this job the employee is regularly required to talk or hear. The employee is frequently required to sit, stand, walk, reach with hands and arms, and use hands to finger, handle, or feel. The employee may occasionally have reason to lift up to 10 pounds. The vision requirements include close and distant vision.
Equal Opportunity Employer
Computershare is an Equal Opportunity Employer.  Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national or ethnic origin, age, disability, protected veteran status, or other characteristics protected by applicable law.

This job specification should not be construed to imply that these requirements are the exclusive standards of the position.  Incumbents will follow any other instructions and perform any other related duties as may be required by business needs and communicated by their supervisor.


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