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IT Quality Assurance Analyst I in Littleton, CO at Computershare, Inc

Date Posted: 8/10/2018

Job Snapshot

Job Description

IT Quality Assurance I

Business Summary:

At Computershare we invite you to share our vision and commitment to excellence in everything that we do. Our 16,000 people around the globe are entrepreneurial and innovative and serve our clients and customers with precision and reliability because they count on us to deliver, every time. 

We are a global market leader in transfer agency and share registration, employee equity plans, mortgage servicing, proxy solicitation and stakeholder communications. We also specialize in corporate trust, bankruptcy, class action and utility administration, and a range of other diversified financial and governance services.

Founded in 1978, Computershare is renowned for our expertise in high integrity data management, high volume transaction processing and reconciliations, payments and stakeholder engagement.  We are proud to say that many of the world’s leading organizations partner with us to streamline and maximize the value of relationships with their investors, employees, creditors and customers.

At Computershare we see diversity as a source of strength. The more perspectives we have, the better equipped we’ll be to meet the demands of our diverse global customer base. We want every person who joins out team, every customer and every supplier to feel welcome. We are an Equal Opportunity Employer and believe in equality for everyone, regardless of age, national or ethnic origin, sex, gender identity or expression, race, color, religion, disability, sexual orientation, protected veteran status or other characteristics protected be applicable law. That applies throughout our company, around the world with no exceptions, regardless of differences. We will hire, develop, reward, promote and retain people purely on the basis of their talents, commitment, potential and the results they achieve. We will work hard to make sure everyone is included within our organization, removing barriers and obstacles to give everyone an equal opportunity to succeed.

Computershare is committed to providing accommodations for candidates with disabilities throughout the recruitment and employment process. If you need any assistance, please let us know and we are happy to help.

Interested in joining our leading brand?  Keep reading below about this position and then click “Apply” to tell us about yourself!

Job Summary:

Responsible for coordinating, monitoring, and managing quality systems activities. Creates an environment where quality systems policies are followed and performance is measured routinely to assure compliance with the directives of all applicable regulatory agencies and internal business standards and policies. Works closely with operations staff to promote a quality culture and ensure an understanding of Quality Systems.

Position Responsibilities & Essential Functions:

  • Assists in translating business needs and use cases into functional, technical, design, system, and test requirements.
  • Converts product requirements into test cases.
  • Generates, communicates, and executes test plans.
  • Designs, documents, and executes manual and automated functional test scripts.
  • Works with team members to log, verify, track and resolve product issues and defects.
  • Prepares and presents product and quality reports by collecting, analyzing and summarizing test results.
  • Ensure that changes migrating to production do not have a negative impact.
  • Contributes to the establishment and implementation of QA testing and quality standards, strategies and processes.
  • Other duties or tasks as assigned by management.

The above information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.


To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


  • Ability to work in a collaborative, dynamic team environment and interact at all levels.
  • Ability to multitask and manage multiple tasks with changing priorities in a cross-functional environment.
  • Ability to work effectively under very broad direction with minimal supervision.
  • Ability to meet deadlines in a fast-paced environment.
  • Excellent organizational, presentation, interpersonal and time management skills.
  • Excellent attention to detail.
  • Strong analytical, problem solving, process, and gap analysis skills.
  • Excellent customer service skills.
  • Strong verbal and written communication skills.



  • High school diploma or general education degree (GED)


  • B.S. or B.A. in Computer Science, Business, Information Systems, related discipline or equivalent work experience is preferred.


  • Loan servicing or mortgage lending experience a plus.
  • 2   years of varied experience in Information Technology is preferred.
  • 1 years of demonstrated experience in a technical Quality Assurance Analyst position is preferred.
  • Experience implementing service improvement initiatives and communicating effectively with project teams and management.
  • Experience with process development, with the ability to learn and understand technical concepts in order to interpret, document and formalize procedures.
  • Experience with producing high-level functional or operational requirements documentation.
  • Experience working with varied development lifecycles and other software development methodologies including waterfall and agile.
  • Experience with Integrated System testing, QA testing and user acceptance testing is preferred.
  • Intermediate capability with MSWord, Excel, Visio, and PowerPoint.
  • Knowledge of basic SQL queries.
  • Experience with Microsoft technologies is preferred.
  • Certification as a Business Analyst practitioner is preferred.

Language Ability:

Ability to read/comprehend simple instructions, short correspondence, and memos; write simple correspondence; effectively present information in one-on-one/small group situations to customers, clients, and other employees of the organization

Mathematical Ability:

Ability to add and subtract two digit numbers and to multiply and divide with 10's and 100's.  Ability to perform these operations using units of American money and weight measurement, volume, and distance.


Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • The noise level in the environment is moderate.

Physical Requirements:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job the employee is regularly required to talk or hear. The employee is frequently required to sit, stand, walk, and reach with hands and arms, and use hands to finger, handle, or feel. The employee may occasionally have reason to lift up to 10 pounds. The vision requirements include close and distant vision.

Computershare is an Equal Opportunity Employer.  Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national or ethnic origin, age, disability, protected veteran status, or other characteristics protected by applicable law.

This job specification should not be construed to imply that these requirements are the exclusive standards of the position.  Incumbents will follow any other instructions and perform any other related duties as may be required by business needs and communicated by their supervisor.


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