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Head of IT Delivery and Strategy in Littleton, CO at Computershare, Inc

Date Posted: 9/24/2018

Job Snapshot

Job Description

Head of IT Delivery and Strategy  
At Computershare we invite you to share our vision and commitment to excellence in everything that we do. Our 16,000 people around the globe are entrepreneurial and innovative and serve our clients and customers with precision and reliability because they count on us to deliver, every time. 
We are a global market leader in transfer agency and share registration, employee equity plans, mortgage servicing, proxy solicitation and stakeholder communications. We also specialize in corporate trust, bankruptcy, class action and utility administration, and a range of other diversified financial and governance services.
Founded in 1978, Computershare is renowned for our expertise in high integrity data management, high volume transaction processing and reconciliations, payments and stakeholder engagement.  We are proud to say that many of the world’s leading organizations partner with us to streamline and maximize the value of relationships with their investors, employees, creditors and customers.
At Computershare we see diversity as a source of strength. The more perspectives we have, the better equipped we’ll be to meet the demands of our diverse global customer base. We want every person who joins out team, every customer and every supplier to feel welcome. We are an Equal Opportunity Employer and believe in equality for everyone, regardless of age, national or ethnic origin, sex, gender identity or expression, race, color, religion, disability, sexual orientation, protected veteran status or other characteristics protected be applicable law. That applies throughout our company, around the world with no exceptions, regardless of differences. We will hire, develop, reward, promote and retain people purely on the basis of their talents, commitment, potential and the results they achieve. We will work hard to make sure everyone is included within our organization, removing barriers and obstacles to give everyone an equal opportunity to succeed.
Computershare is committed to providing accommodations for candidates with disabilities throughout the recruitment and employment process. If you need any assistance, please let us know and we are happy to help.
Interested in joining our leading brand?  Keep reading below about this position and then click “Apply” to tell us about yourself!
Job Summary
The Head of Delivery and Strategy is a leadership position that has accountability and provides oversight and direction around technology delivery, governance, project office, strategy and architecture. The Head of Delivery and Strategy will promote a consistent, transparent and efficient approach to the way the IT organization delivers value to the business.
Position Responsibilities and Essential Functions
  • A consistent, transparent and efficient approach to the way the IT organization delivers value to the business
  • Take overall responsibility for the delivery of IT software change in an agile manner
  • Overall leadership accountability and provide oversight and direction for the following key functions
    • Software Development Delivery
    • Dev Ops Delivery
    • Capacity Management
    • Project, Program and Portfolio Management
  • Managing the activities of the team consistently delivering quality solutions on time, within budget, and scope.
  • Managing the portfolio, including tracking, standards, monitoring and updating the status of programme deliverables
  • Provide technical leadership, roadmaps, and, direction, for multiple development teams.
  • Work effectively with Product Owners to ensure delivery against agreed priorities;
  • Create, implement and maintain a continuous improvement plan for software development life cycle
  • Ensuring that technology standards and best practices are maintained across the organization
  • A consistent and strategic approach to the use of information technology across the group.
  • Leads the IT Architecture function to develop, maintain and govern. This individual is also responsible for defining the roadmaps, process and architecture governance.
  • Financial management and control
  • Other duties or tasks as assigned by management.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
  • Develops realistic plans, sets goals, aligns plans with company goals, plans for and manages resources, creates contingency plans, coordinates/cooperates with others.
  • A track record of successfully planning, testing, implementing and reviewing all business systems in a centralized and distributed environment, within required timeframes and budgets.
  • Knows and explains product features/benefits, understands/sells the full product line, understands customer’s business operations and needs, understands/responds to the competition, understands and applies market knowledge and keeps abreast of new developments.
  • Creates and communicates a long-term vision, balances short and long term goals, keeps own and team's work aligned with overall goals, understands the market and can predict change, understands the industry and the competition, creates and adjusts strategic plans.
  • Lead on building positive relationships with the key stakeholders in the business, ensuring that strategy and service develops to meet business needs.
  • Builds customer confidence, is committed to increasing customer satisfaction, sets achievable customer expectations, assumes responsibility for solving customer problems, ensures commitments to customers are met, solicits opinions and ideas from customers, responds to internal customers.
  • Understands specialty equipment, keeps knowledge up-to-date, is a technical resource for others, follows technology practices and standards.
  • Demonstrates Computershare Technology Services’ Core Values
    • Get talking - Demonstrate strong collaborative skills, offer support, listens, respects others views and work as a team. Fosters a culture of trust and respect within the teams. Balances concerns with productivity and results with a sensitivity for employees’ needs or problems.
    • Get passionate - Is a pioneer and willing to challenge themselves and others, not afraid to try something new and embraces changes. Models self-development and demonstrate a curiosity towards learning. Introduces ways to build challenge into current assignments which require individuals to achieve significant but realistic goals.
    • Get out of your chair - Displays a continuous improvement mindset and someone who generates creative solutions by bringing together the most talented people. Champion’s creativity at all levels. Integrate ideas and inputs from different sources (internal and external) to find innovative solutions.
    • Drives change initiatives in a way that helps people understand, appreciate and support them. Balances the short-term and long-term needs of the organization by managing risk. Creates and experimentation culture where mistakes and successes are learnt from.
    • Get in touch- Put yourself in the shores of the customer. Model self-development and demonstrates a curiosity towards learning. Skillfully persuades others towards commitment and to new situations.
    • Get stuff done - Run it like you own it – plan for tomorrow, act today. Holds themselves and others accountable for achieving results. A strategic thinker and can relay this to the team and senior management and obtain buy in. Creates a culture where it’s ok to ask challenging questions, admin mistakes and put them right. Gives autonomy and creates an environment of empowerment, where people understand how they can contribute to wider business objectives.
  • Knowledge of operational procedures and compliance requirements relating to the areas of Mortgage / Loan Lifecycle preferred.
  • Knowledge of product environment and business
    • Flexible approach to work, including hours
    • Dedication to deliver to deadlines
    • Self-motivation and initiative
    • A mature outlook
    • An ability to learn on the job
    • A team player
    • Attention to detail
  • Motivated to provide a quality service
  • Agile Delivery
  • Microsoft Technology Stack
Education and Experience
  • 10 years project delivery experience with significant progression of responsibilities;
  • 10 years of people leadership with examples of ability to build high quality teams;
  • Enterprise architecture experience collaborating directly with business partners to ensure architectures deliver on business objectives
  • Experience managing the product lifecycle and the ability to build business cases around this
  • Excellent interpersonal communication skills providing the ability to present and explain information in a way that establishes rapport, persuades others and promotes understanding and consensus
  • Process driven especially developing and improving administrative procedures
  • Sound application of Microsoft Office tools particularly Excel, Word, PowerPoint and Project
Travel Required
It is expected that this position may include travel up to 10% of the time. This is subject to change based on many factors, including business needs.
Language Ability
Ability to read/analyze/interpret business periodicals/ journals/technical procedures/gov. regulations; write reports/business correspondence/procedure manuals; effectively present information/respond to questions from managers/clients/customers/public.
Mathematical Ability:
Ability to work with mathematical concepts such as probability and statistical inference, fundamentals of plane, and solid geometry and trigonometry. Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations
Work Environment
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
  • The noise level in the environment is moderate.
Physical Requirements
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
  • While performing the duties of this job the employee is regularly required to talk or hear. The employee is frequently required to sit, stand, walk, reach with hands and arms, and use hands to finger, handle, or feel. The employee may occasionally have reason to lift up to 10 pounds. The vision requirements include close and distant vision.




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