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General Manager | Investor Services in Abbotsford at Computershare, Inc

Date Posted: 7/17/2018

Job Snapshot

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Job Description

  • Diverse and interesting role
  • Become a pivotal part of Computershare’s ongoing success
  • Flexible work practises

Computershare is a global market leader in transfer agency and share registration, employee equity plans, mortgage servicing, proxy solicitation and stakeholder communications. We also specialise in corporate trust, bankruptcy, class action and a range of other diversified financial and governance services.

Founded in 1978, Computershare is renowned for its expertise in high integrity data management, high volume transaction processing and reconciliations, payments and stakeholder engagement. Many of the world’s leading organisations use us to streamline and maximise the value of relationships with their investors, employees, creditors and customers.


Based in Abbotsford the General Manager will work with the Computershare Investor Services (CIS) Managing Director and other client facing colleagues to execute various initiatives and contribute to the success of CIS.

The General Manager will take ownership, define and implement the CIS Retail Focused Clients segment strategy aimed at protecting and growing our existing client portfolio whilst at the same time adding new revenue by driving segmentation deeper.

Responsibilities include (but not limited to):
  • Maximize interactions with our clients and ensure retention of clients
  • Win new clients via contested corporate activity and from competitors 
  • Sell the value of the specialized services Computershare offers 
  • Develop relationships with Intermediaries 
  • Lead, motivate and provide clarity and direction to ensure we have energized staff whose individual success is 
  • aligned to the success of both the Retail Focused Clients Segment as well as the CIS business overall 
  • Maintaining an inclusive and diverse workplace, maximizing contributions of all employees and developing strengths in all team members
To ensure your success in this role you will bring:
  • Demonstrated people leadership, management and coaching a large team to achieve its objectives
  • Experience within financial services such a broking, investment banking, funds management
  • Proven ability to engage and build rapport with a wide range of stakeholders including CEO's
  • Experience setting and adjusting business strategy / developing a long term vision
  • Demonstrated experience in winning new business and retention of relationship with clients
  • Proven understanding of the financial services market / industry
  • Experience in financial reporting inclusive of tracking and adjusting budgets / running a profit and loss statement
  • Highly developed business acumen and organisational and planning capabilities
You will also bring key competencies which have identified as critical to the role and Computershare’s future success:
  • Strategic mindset - Seeing ahead to future possibilities and translating them into breakthrough strategies 
  • Customer focus - Building strong customer relationships and delivering customer - centric solutions
  • Drives vision and purpose - Painting a compelling picture of the vision and strategy that motivates others into action 
  • Values differences - Recognising the value that different perspectives and cultures bring to an organisation
  • Ensures accountability - Holding yourself and others accountable for meeting commitments
  • Action orientated - Taking on new opportunities and tough challenges with a sense of urgency, high energy and enthusiasm
  • Financial acumen - Interpreting and applying understanding of key financial indicators to make better business decisions 
Desired experience:
  • Proven risk awareness, ensuring compliance to procedures and regulatory requirements, development of process to minimise risk
  • Exposure to the securities industry, particularly registry
  • Familiar with Computershare products and services
  • Expertise leading teams in different geographic locations
  • The opportunity to work for a large global corporation (over 16,000 employees)
  • Great discounts and benefits across from various companies
  • Access to our Employee Share Plan
For more information relating to this position, please contact Kendra Cheesman, Senior Recruitment Partner, 9415 5455.

To apply, click on the ‘apply’ button and follow the application process.

We want every person who joins our team, every customer and every supplier to feel welcome. We see diversity as a source of strength - the more perspectives we have, the better equipped we’ll be to meet the demands of our diverse global customer base. We believe in equality for everyone, regardless of age, ethnicity, gender identity, race, religion, disability or sexual orientation. Please go to our website to read our Diversity and Inclusion Policy.