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Event Quality Administrator in Louisville, KY at Computershare, Inc

Date Posted: 7/26/2018

Job Snapshot

Job Description

Event Quality Administrator

Business Summary:

At Computershare we invite you to share our vision and commitment to excellence in everything that we do. Our 16,000 people around the globe are entrepreneurial and innovative and serve our clients and customers with precision and reliability because they count on us to deliver, every time. 

We are a global market leader in transfer agency and share registration, employee equity plans, mortgage servicing, proxy solicitation and stakeholder communications. We also specialize in corporate trust, bankruptcy, class action and utility administration, and a range of other diversified financial and governance services.

Founded in 1978, Computershare is renowned for our expertise in high integrity data management, high volume transaction processing and reconciliations, payments and stakeholder engagement.  We are proud to say that many of the world’s leading organizations partner with us to streamline and maximize the value of relationships with their investors, employees, creditors and customers.

At Computershare we see diversity as a source of strength. The more perspectives we have, the better equipped we’ll be to meet the demands of our diverse global customer base. We want every person who joins out team, every customer and every supplier to feel welcome. We are an Equal Opportunity Employer and believe in equality for everyone, regardless of age, national or ethnic origin, sex, gender identity or expression, race, color, religion, disability, sexual orientation, protected veteran status or other characteristics protected be applicable law. That applies throughout our company, around the world with no exceptions, regardless of differences. We will hire, develop, reward, promote and retain people purely on the basis of their talents, commitment, potential and the results they achieve. We will work hard to make sure everyone is included within our organization, removing barriers and obstacles to give everyone an equal opportunity to succeed.

Computershare is committed to providing accommodations for candidates with disabilities throughout the recruitment and employment process. If you need any assistance, please let us know and we are happy to help.

Interested in joining our leading brand?  Keep reading below about this position and then click “Apply” to tell us about yourself! 

Job Summary:
Under general supervision, this function provides support to Investor Services; validates/approves financial date on forms output.  Forms include but not limited to tax forms, dividend statements and checks as well as stock option sales.  Attention to detail and strong communication skills are paramount to the function along with excellent written and verbal communications skills.
Position Responsibilities & Essential Functions:
  • Review/validate/approve dividend statements, checks, tax forms and stock option sales – 100% accuracy.
  • Escalate Issue/discrepancies uncovered during the review process
  • Conduct follow up on issues to ensure correction and prevent missed deadlines
  • Communicate verbally/written with other departments.
  • Document lapses in the QA review process and submit root cause reports for errors uncovered for process improvement initiatives.
  • Other duties or tasks as assigned by management.
The above information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
  • Good communication and interpersonal skills
  • Attention to detail
  • MS Word Skills
  • Moderate MS Excel Skills
  • Time Management Skills
  • Ability to handle multiple tasks simultaneously
  • Previous hands on experience in a metrics-driven environment where there were established productivity and quality standards
Education and Experience:
  • Working in a team environment
  • High school Diploma of GED
  • Experience working in a metrics driven environment
  • 2-3 years’ experience in a transfer agency or financial institution
  • 2-4 years college degree preferred but not required.
Language Ability:
Ability to read/comprehend simple instructions, short correspondence, and memos; write simple correspondence; effectively present information in one-on-one/small group situations to customers, clients, and other employees of the organization
Mathematical Ability:
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.  Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
Work Environment:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
  • The noise level in the environment is moderate.
Physical Requirements:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
  • While performing the duties of this job the employee is regularly required to talk or hear. The employee is frequently required to sit, stand, walk, and reach with hands and arms, and use hands to finger, handle, or feel. The employee may occasionally have reason to lift up to 10 pounds. The vision requirements include close and distant vision.


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