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Customer Support Consultant in Abbotsford at Computershare, Inc

Date Posted: 7/26/2018

Job Snapshot

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Job Description

Computershare Governance Services (CGS) is the leading global supplier of web based entity management, board portal and employee plan self-administration solutions.  Leading companies from all market segments look to our solutions to stay compliant and minimize risk within their organisations

We have an exciting opportunity for a Customer Support Consultant to join us in our dynamic team! Our team is responsible for the implementation and support of CGS solutions to ensure we meet client expectations and regulatory requirements.

In this role you will be the primary support to our clients, and will be required to manage cases and act as the key liaison between clients and our global teams. This means that you must be a strong problem solver with the confidence to navigate and negotiate with stakeholders during challenging conversations.

This position is a part of a global 24/7 support roster, so you must have the flexibility to work week days and weekend daytime hours in order to be considered for this position.

Key Responsibilities Include (but are not limited to):

  • Being the key support for our new clients (which include Company Secretaries, CFO’s, Legal Counsel, Executives and Board Directors)
  • Providing first level troubleshooting and diagnosis for reported application issues and requests for assistance across the suite of web and mobile device platforms
  • Investigate and testing application issues across different systems and devices
  • Create and manage case documentation in response to client issues and requests
  • Communicate with clients via phone and email on issue status and solutions
  • Conduct system testing as required for new releases and application customisations
  • Attending ad hoc client meetings as required

What you will bring to the role:

  • Excellent customer service skills and a strong support ethic
  • Ability to work well with local and global teams
  • Experience working in a customer service role, preferably within a support environment
  • Strong technical aptitude and excellent attention to detail
  • Ability to communicate effectively both verbally and in writing with people at various levels within an organisation,
  • Strong organisational and documentation skills
  • A proven track record of compliance with processes and procedures

The following skills/experiences are desirable however not essential:

  • Knowledge of corporate governance and/or role of company secretary
  • Understanding of CGS products or competitive software products

The benefits:

  • Work for a large global corporation (over 15,000 employees) with the opportunity for career progression
  • Great discounts and benefits across a variety of companies and access to our Employee Share Plan
  • A wide variety of internal training courses supported by our Learning and Development team
  • A supportive working environment, with friendly peers and management
  • Easy access to public transport, bicycle and walking paths, with an onsite Gym, Café and games room 

To apply click on the APPLY button and follow the application process.

Computershare may conduct a criminal background check on applicants subject to current legislation.

We want every person who joins our team, every customer and every supplier to feel welcome. We see diversity as a source of strength - the more perspectives we have, the better equipped we’ll be to meet the demands of our diverse global customer base. We believe in equality for everyone, regardless of age, ethnicity, gender identity, race, religion, disability or sexual orientation. Click here to read our Diversity and Inclusion Policy.