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Software Support Consultant in Abbotsford at Computershare, Inc

Date Posted: 10/17/2018

Job Snapshot

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Job Description

Computershare Governance Services (CGS) is a globally integrated supplier of web-based software for legal entity management, board communications and share plan self-administration.  Our clients are spread across all market segments from non-profits to major listed companies and look to our solutions to stay on top of their compliance and governance obligations.

We have an exciting opening for a Software Support Consultant to join our growing team! In this role you will help provide email and telephone support for our applications, and act as a key liaison between clients and our global technology teams. Ideally you are a strong problem solver who enjoys technology and can handle the occasional challenging conversation.

This position is a part of a global 24/7 support roster, so you should have the flexibility to work week days and weekend daytime hours in order to be considered for this position.

Key Responsibilities Include:

  • Being a key support for end users (which include Company Secretaries, CFO’s, Legal Counsel, Executives and Board Directors)
  • Providing troubleshooting and diagnosis for reported application issues and requests for assistance across the suite of web and mobile device platforms
  • Create and manage case documentation in response to client issues and requests
  • Update clients via phone and email on issue status and solutions

What you will bring to the role:

Experience working in a customer service role, preferably within a support environment

  • Strong technical (end user) aptitude and attention to detail
  • Ability to communicate effectively both verbally and in writing with people at various levels within an organisation

The benefits:

  • Work for a large global corporation (over 15,000 employees) with the opportunity for career progression
  • Great discounts and benefits across a variety of companies and access to our Employee Share Plan
  • A wide variety of internal training courses supported by our Learning and Development team
  • A supportive working environment, with friendly peers and management
  • Easy access to public transport, bicycle and walking paths, with an onsite Gym, Café and games room 

To apply click on the APPLY button and follow the application process.

Computershare may conduct a criminal background check on applicants subject to current legislation.

We want every person who joins our team, every customer and every supplier to feel welcome. We see diversity as a source of strength - the more perspectives we have, the better equipped we’ll be to meet the demands of our diverse global customer base. We believe in equality for everyone, regardless of age, ethnicity, gender identity, race, religion, disability or sexual orientation. Click here to read our Diversity and Inclusion Policy.