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Customer Service Consultant in Londonderry at Computershare, Inc

Date Posted: 9/16/2018

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Job Description

Customer Service Consultant - Permanent – Derry - Telephony/Admin- Financial Services

Job Title: Customer Service Consultant
Department: Mortgage Servicing
Salary: Up to £16,286.40
Hours: 40 per week
Location: Derry
Contract Type: Permanent
Number of Jobs: Multiple
Due to our success, continued growth and increased client demand here at Computershare Loan Services, we are looking for individuals to join us at our Derry/Londonderry, Northern Ireland site as a Customer Service Consultant on a Permanent contract.
As one of the largest third party mortgage service provider managing over £70bn worth of assets across 60 clients, this is an excellent opportunity if you are a people orientated individual, keen to develop your customer service skills and develop your expertise within a financial services organisation.
The role of Customer Service Consultant will see you taking full ownership of the mortgage lifecycle, speaking to customers and third parties to provide an effective and efficient administrative service.

Providing excellent customer service is key as the role will see you proactively speak to our customers who are in financial difficulty to find solutions to ensure we receive any outstanding payments.

You will be expected to work to agreed SLA’s and you will be a quality driven individual, making sure you meet the required standards for both transactional and telephony processes. Problem solving will come naturally to you as you will deal with complex customer queries, finding solutions that has the best outcome for all stakeholders.

Acting with professionalism is with utmost importance as responsibilities of the role also include identifying, handling and recording customer complaints in-line with company policy.

Although all of the above responsibilities will form part of the Credit Management Consultant role, please note that the percentage of your role may see you work primarily within an administrative or telephony function.

You will be a customer focused individual who possesses excellent communication skills, both written and verbal and you will thrive from working within a busy and target driven environment. Being adaptable and having a flexible approach is key as we go through significant and exciting change as an organisation.
Other skills and experience we are looking for includes:
  • Previous experience working within a Customer Service role is ideal
  • Experience of Credit/Debt Management would be advantageous
  • Competent in Microsoft Office, including Word, Excel and Outlook
  • Experience working within Financial Services would be of advantage
  • Ability to adhere to strict governance, process and policy
  • Quality driven with excellent attention to detail

Start Date: We have 2 planned training induction dates confirmed on: 3rd September 2018 and 8th October 2018.
Training & Development: We will invest significant training to provide you with the knowledge and skills to be successful in the role. Induction & training will be for up to 12 weeks so please make us aware of any holidays you have booked over this period at the point of your application.
Salary: Up to £16,286.40 dependant on your skills and experience in line with the requirements of the role.
Working Pattern: A flexible contract working 40 hours per week, hours may be between the hours of Mon-Fri 9am-8.30pm, Saturdays 9am-4pm (one Saturday in every 4 on average)
Further Qualifications: The potential opportunity to work towards an APA qualification (funding available)
We offer an excellent benefits package together with a collaborative and engaging working environment.
You’ll have the opportunity to own a slice of Computershare through our employee share plan as well as taking advantage of a range of flexible employee benefits. We are offering a competitive salary as well as an excellent benefits package within a fantastic working environment.
As part of our range of flexible employee benefits you can enjoy: Car Rental Discounts, Car Salary Sacrifice Scheme, Cash Plan, Childcare Vouchers, Critical Illness Cover, Dental Insurance, Gym Membership, Health Screening, Legal & Will writing service, Life Assurance, Pension, Holiday Discounts, Private Medical Insurance, Shopping Discounts, Regular Investment Accounts and Tax Free Bikes.
As an organisation we offer you the opportunity to develop, provide you with the tools you need to do your job effectively and we always promote career opportunities internally. We are a forward thinking, innovative and results driven organisation and we are keen to speak to like-minded people. To find out more about us please visit our website:


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