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Customer Service Adminstrator - 12 Month FTC in Bristol at Computershare, Inc

Date Posted: 3/13/2019

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Job Description

The Customer Service Administrator acts as one of Computershare’s frontline brand ambassadors and is responsible for servicing requests received through a variety of service channels from either Computershare’s corporate clients or their individual account holders.

Key Accountabilities

1. Respond to a wide variety of customer enquiries providing exceptional levels of customer service, ensuring a high level of accuracy and adhering to SLA’s

2. Maintain customer accounts following set processes and guidelines

3. Process customer transactions adhering regulatory requirements and ensuring a high degree of accuracy

4. Working within data protection guidelines to ensure customer data is protected from errors and unauthorised access.

5. Delivery a wide variety of administrative tasks to provide an effective service to a range of internal and external customers

6. Identify opportunities for continuous improvement

7. Carry out User Acceptance Testing for system changes

Skills / Experience and Competancies

Educated to A level or equivalent.

Prior customer service experience is advantageous but the following profile and skill elements are required:

• Professional and courteous approach to customer service

• Excellent verbal and written communication skills

• Reliable with excellent time management skills and the ability to deal with conflicting priorities

• Able to display initiative and ownership, whilst understanding limits of own authority

• Ability to work within a team

• Energy, Drive and Enthusiasm

• Excellent attention to detail

• Strong literacy and numerical skills

     Computershare offers all employees 25 days holiday, excellent pension scheme, shareholder incentive plan, subsidised gym membership and a flexible employee benefits scheme.

     As a global company, Computershare celebrates the diversity of our people and we welcome applications from everyone.

     At Computershare, we believe that having a culture of inclusion is essential in delivering good results. Attracting, retaining and developing a diverse workforce where employees feel valued, respected and empowered allows people to reach their full potential. As a business this diversity helps us to better reflect and understand our customers’ needs to allow us to drive better outcomes. As a global organisation, with an increasingly agile workforce, we're happy to consider flexible working arrangements.

     Computershare Investor Services plc is authorised and regulated by the Financial Services Authority. Computershare Investor Services plc is registered in England and Wales No 3498808 and the registered office address is: The Pavilions, Bridgwater Road, Bristol, BS13 8AE.


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