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Commercial Admin Support Officer in Bingley at Computershare, Inc

Date Posted: 9/14/2018

Job Snapshot

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Job Description

Commercial Admin Support Officer
Opportunities in Crossflatts, West Yorkshire
Permanent roles
Full Time 35 hours a week
Salary from £16,500p/a
An exciting opportunity has arisen due to project activity to join our Commercial team as an Administration Support Officer.
As a Commercial Admin Support Officer you will work in a very diverse area of the business, dealing with inbound and outbound calls from both customers and stakeholders.
You will provide telephone support and administrative assistance with the day to day business related tasks and work duties to the Commercial Consultants and Relationship Managers within Commercial. By doing this you will be helping achieve team objectives of arrears mitigation or reduction and capital balance reduction.
Main Responsibilities
In the role of Commercial Support Officer you will provide advice, guidance, technical support and analysis on all areas of Commercial activity including the Admin Procedures Manual and Customer Journey issues. You will maintain strong relationships with Commercial Consultants and Relationship Managers to deliver effective overall customer management.
You will liaise with external providers to resolve complex security and debt issues on both standard and non-standard cases often working towards tight and defined deadlines, in addition to liaising with key internal business stakeholders and departments to achieve objectives.
You will assist in cure and correction of delinquencies in line with business operational objectives and you will collect and process payments from landlords and Portfolio Managers in a timely, accurate and efficient manner.
The Ideal Candidate
We are looking for a customer focused individual with excellent verbal and written communication skills. You will work on your own initiative with logical decision making and problem solving skills. Other desirable experience and skills required includes:
  • Understanding and experience of risk management techniques
  • Comfortable with picking up the phone, a large amount of time will be spent on the phone with clients/customers
  • MCOB/TCF Knowledge and understanding
  • Experience of BTL Portfolio structure
  • Financial Services or Debt Management experience
  • Rapport building, negotiation and influencing skills
  • Good planning, organisational and diary management skills
If this role sounds of interest we would love to hear from you!
Benefits: For this you’ll receive a great basic salary performance related bonus scheme benefits our stakeholder pension scheme.
Just as importantly, you’ll benefit from our continuous commitment to providing you with professional development and excellent training opportunities. Because if you’ve got the potential, we’ve got what it takes to fulfil it.