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Collection Specialist - September New Hire Class in Tempe, AZ at Computershare, Inc

Date Posted: 7/17/2018

Job Snapshot

Job Description

Collection Specialist

At Computershare we invite you to share our vision and our commitment to excellence in everything that we do. Our people are entrepreneurial and innovative and serve our clients and customers with precision and reliability because they count on us to deliver, every time.

Computershare is a global market leader in transfer agency and share registration, employee equity plans, mortgage servicing, proxy solicitation and stakeholder communications. We also specialize in corporate trust, bankruptcy, class action and utility administration, and a range of other diversified financial and governance services.
Founded in 1978, Computershare is renowned for our expertise in high integrity data management, high volume transaction processing and reconciliations, payments and stakeholder engagement. Many of the world’s leading organizations partner with us to streamline and maximize the value of relationships with their investors, employees, creditors and customers.
Computershare is represented in all major global financial markets and has over 16,000 employees worldwide who are key to delivering exceptional value and outcomes.  Our career opportunities span many business units, including Computershare Loan Services and Kurtzman Carson Consultants – join our growing team of financial services professionals!
We have been working hard to make changes that you will love – new compensation structure, new career progression model, new shifts and an employee-centric culture! If you have what it takes to deliver exceptional service and want to learn the mortgage industry, come join our growing team! 
  • Salary Range: $15 - $21 hourly (based on experience) Unlimited Commissions $500 sign on bonus
  • Flexible shift schedules that are Monday through Friday from 10:00am-9:00pm and 1 half-day Saturday per month (4 hours)
  • 5 week paid training course M-F 8am to 5pm
  • Training class starts on Sept. 10th   

What You Can Expect in This Role:
As a Collections Specialist you will be engaging customers who need assistance with their mortgage loan via inbound/outbound calls.  Additional responsibilities may include:
  • Research account information through web based systems to resolve and document issues
  • Set up payment inquires and provide solutions on accounts that are past due
  • As we bring in new clients to service their mortgage portfolios, you’ll be responsible to provide that warm welcome touch to customers when it comes to their loan as a new servicer.
  • Fast-paced, rewarding, and collaborative environment

We’re looking for critical thinkers who go above and beyond in their customer service/collection savviness and provide outstanding service.  If you possess the following experience and skills, you may be a good fit for this role:
  • Previous experience in debt collections, sales, call center, banking, mortgage, insurance 
  • High School Diploma or equivalent
  • Excellent negotiation and communication skills – verbal, written, listening/verifying feedback
  • Strong attention to detail and accuracy
  • Smart and tech savvy – ability to use a computer to navigate and research
  • A proven track record of being dedicated, dependable and an ability to be at work when scheduled; we understand things happen and will help you in every way possible, but want you to do your part
  • Driven to delight customer and Unlimited Commissions $500.00 Sign on Bonus!

What We Contribute Towards Your Success: As a valued member of our team you will enjoy a world-class total rewards package designed to help you thrive. As a Collections Representative you will enjoy the following comprehensive benefits…
  • Casual work environment
  • Medical, Dental & Vision insurance  - eligible 1st of the month after your start date
  • Life & Disability insurance - Flexible spending and health saving accounts, Wellness Programs
  • Paid Time Off of 120 hours accrued in the first year - 9 Paid Holidays
  • Tuition Reimbursement
  • Employee stock purchase programs
  • $1,000 Employee Referral Program - bring us great talent and we will pay you!
  • Free Fully Equipped 24 hours Fitness Center
  • Employee discounts for wellness, auto & homeowners insurance and many more…
  • Rewards, Contests and Recognition programs
  • Ability to advance your career after 9 months of tenure in the department – learn more, earn more, grow your career!
  • Matching 401(k)   

High school diploma or general education degree (GED)
  •  6 months of customer service/collection experience
Certificates, Licenses, & Registrations
Required: Yes - Must pass Credit Guidelines in order to service our mortgage clients
Driving Responsibilities
This position requires the use of a company or personal vehicle for business travel (outside of standard commute to work) more than two times per week?
Travel Required
It is expected that this position may include travel up to 0% of the time.  This is subject to change based on many factors, including business needs.
Language Ability
Ability to read/comprehend simple instructions, short correspondence, and memos; write simple correspondence; effectively present information in one-on-one/small group situations to customers, clients, and other employees of the organization
Mathematical Ability
Ability to add and subtract two digit numbers and to multiply and divide with 10's and 100's.  Ability to perform these operations using units of American money and weight measurement, volume, and distance.
Work Environment
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
  • The noise level in the environment is moderate.
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
  • While performing the duties of this job the employee is regularly required to talk or hear. The employee is frequently required to sit, stand, walk, reach with hands and arms, and use hands to finger, handle, or feel. The employee may occasionally have reason to lift up to 10 pounds. The vision requirements include close and distant vision.
Equal Opportunity Employer
Computershare is an Equal Opportunity Employer.  Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national or ethnic origin, age, disability, protected veteran status, or other characteristics protected by applicable law.

At Computershare we see diversity as a source of strength. The more different perspectives we have, the better equipped we’ll be to meet the demands of our diverse global customer base. We want every person who joins our team, every customer and every supplier to feel welcome. We are an Equal Opportunity Employer and believe in equality for everyone, regardless of age, national or ethnic origin, sex, gender identity or expression, race, color, religion, disability, sexual orientation, protected veteran status or other characteristics protected by applicable law. That applies throughout our company, around the world with no exceptions, regardless of differences. We will hire, develop, reward, promote and retain people purely on the basis of their talents, commitment, potential and the results they achieve. We will work hard to make sure everyone is included within our organization, removing barriers and obstacles to give everyone an equal opportunity to succeed.

Computershare is committed to providing accommodations for candidates with disabilities throughout the recruitment and employment process. If you need any assistance, please let us know and we are happy to help.    

If you want to be part of our leading brand, please apply for this position by clicking on the 'Apply' button and following the application process.


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