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Client Service Associate in Abbotsford at Computershare, Inc

Date Posted: 9/25/2018

Job Snapshot

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Job Description

Computershare Plan Managers (CPM) is the division within Computershare responsible for providing administrative services, project management and plan design to Plan Manager Clients and their individual employee share plan holders. CPM is the largest provider of Employee Share Plan management services in Australia, managing the share plans for over 100 clients covering over 300,000 underlying participants.

Reporting to a Client Services Manager, the Client Services Associate is a specialist role responsible for the day to day delivery of high quality service to clients and the respective client’s employee plan participants.

The Client Service Associate will work closely with the Client Service Manager and internal stakeholders to ensure all functions and activity of their client accounts are anticipated, actioned and when required, reviewed in order to meet strict deadlines. 

These functions include:

    • Responding to customer enquiries
    • Maintenance of the employee register
    • Reporting
    • Purchases
    • Processing sales
    • Involvement in dividend payments

Working with a supportive manager and an experienced team, this role will be a great way to learn more about the financial services industry, as well as give you the ability to gain exposure to great opportunities for career growth and development.  

Key responsibilities include (but are not limited to):

  • Management of Client Account and day to day operations of Client's Employee Share Plans
  • Responding to written, email and telephone share holder enquiries
  • Maintaining employee information held in internal systems and databases
  • Reconciliation of accounts and transactions
  • Maintenance of internal timetables for all clients in terms (as they relate to dividends, ad hoc payments, offers and statements)
  • Preparation of share transfers, sales and purchases
  • Maintaining Service Level Agreements

To ensure your success in this role you will bring:

  • Ability to manage changing priorities and strong time management skills
  • A high level of attention to detail
  • Excellent interpersonal and verbal & written communication skills
  • Ability to work both independently and within a team
  • High level of initiative, flexibility and problem solving skills
  • Strong PC skills with a high level of familiarity with MS Office products – specifically MS Excel
  • Possess and display a positive, enthusiastic attitude & strong work ethic
  • Possess the ability to work well under pressure, maintaining professionalism and a focus on quality

Knowledge of Employee Share Plans and the financial services will be highly regarded.

The benefits:

  • Work for a large global corporation (over 15,000 employees) with the opportunity for career progression
  • Great discounts and benefits across a variety of companies and access to our Employee Share Plan
  • A wide variety of internal training courses supported by our Learning and Development team
  • A supportive working environment, with friendly peers and management
  • Easy access to public transport, bicycle and walking paths, with an onsite Gym, Café and games room 

To apply click on the apply button and follow the application process

Applicants need to hold Australian Citizenship or a Permanent Residency.

Computershare may conduct a criminal background check on applicants subject to current legislation.

We want every person who joins our team, every customer and every supplier to feel welcome. We see diversity as a source of strength - the more perspectives we have, the better equipped we’ll be to meet the demands of our diverse global customer base. We believe in equality for everyone, regardless of age, ethnicity, gender identity, race, religion, disability or sexual orientation.