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Client Manager in London at Computershare, Inc

Date Posted: 7/18/2018

Job Snapshot

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Job Description

The role of the client manager is to effectively build and maintain key relationships across a client portfolio, ensuring client retention, management of risk and maximising commercial opportunities.

Key Accountabilities:

  1. Build and maintain proactive and positive relationships with clients, managing portfolios effectively and efficiently, building client trust in  our capability to deliver, ensuring client retention
  2. Manage client actions and deliver resolution to issues, through creative solutions and service excellence, meeting your client portfolios expectations and satisfaction
  3. Assist and support management team by identifying potential revenue opportunities, meeting associated EBITDA goals.
  4. Design, develop and deliver professional presentations both internally and externally
  5. Compile and deliver well-structured financial analysis and costings
  6. Support colleagues to ensure completion of core governance and procedures so as to maintain compliance and regulatory responsibilities
  7. Maintain customer information as required for internal analysis
  8. Effectively represent Client Management  within the organisation providing education and upskilling to a range of colleagues
  9. Actively  identify opportunities for efficiencies,  solutions and synergies within the group and wider business 

Skills / Experience and Competencies:

  • Previous experience within Client Management role within financial services  or  direct Compensation and Benefits role
  • Experienced communicator
  • Strong Problem Solving ability within boundaries of authority
  • Strong experience in delivering exceptional Customer service
  • Industry knowledge
  • Commercial views on contracts/requests of clients re services
  • Degree Educated  or higher Industry  Qualification ( eg Certified Equity Professional (CEP), Institute of Chartered Secretaries Association ICSA, Bankers Institute )
  • Significant experience in planning and managing workload to meet deadlines
  • Ability to identify and solve problems
  • Numeracy skills
  • Share Plan experience (products and regulatory ) desirable but not essential
  • Microsoft Office suite – proficient

At Computershare, we believe that having a culture of inclusion is essential in delivering good results. Attracting, retaining and developing a diverse workforce where employees feel valued, respected and empowered allows people to reach their full potential. As a business this diversity helps us to better reflect and understand our customers’ needs to allow us to drive better outcomes. As a global organisation, with an increasingly agile workforce, we're happy to consider flexible working arrangements.

All successful candidates will be required to undergo the Computershare Pre-Employment Screening Process before commencing employment. Employment will be subject to satisfactory clearance on background checks including Identification, Passport Validation, Finance, Qualification, Employment / Personal referencing and Criminal Record Basic Disclosure checks.

Computershare Investor Services plc is authorised and regulated by the Financial Conduct Authority. Computershare Investor Services plc is registered in England and Wales No 3498808 and the registered office address is: The Pavilions, Bridgwater Road, Bristol, BS13 8AE.


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