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Business Controls Coordinator II in Littleton, CO at Computershare, Inc

Date Posted: 7/17/2018

Job Snapshot

  • Employee Type:
  • Location:
    Littleton, CO
  • Job Type:
  • Experience:
    Not Specified
  • Date Posted:

Job Description

Coordinator II, Business Controls
At Specialized Loan Servicing (SLS), we are an industry leader in mortgage servicing solutions for the financial services and investment banking industries. As part of Computershare – the world’s largest stock transfer agent—we have grown rapidly in Colorado and Arizona to meet the evolving needs of our clients.
Computershare (ASX: CPU) is the world's largest stock transfer agent that has pioneered many of the securities industry's innovations to help companies build and maintain strong relationships with their investors, employees and customers. For more than 35 years, we have grown rapidly in markets around the world to meet the evolving needs of our 16,000 clients.

Business Controls facilitates responses to internal testing, external client/regulatory audits, and third-party operational audits. Internal quality control reviews of SLS’ Special and Core servicing areas are performed along with portfolio wide illogical data reviews. Account research and root cause analysis reviews are performed monthly. Facilitation and management of SLS’ remediation plan tracker and validation testing.

Job Summary
Audit Support Function: The Business Controls Coordinator II will assist with documentation
requests for internal operational testing, external client/regulator audits, and third party operational audits. Works with business units to address any operational issues uncovered through the internal audit program and/or any third-party review and develops rebuttal responses.
Quality Control Function: Loan level quality control reviews and transactional testing of SLS’ operational areas will be performed monthly. Works with business units to address any operational issues uncovered through the quality control testing. Duties may include developing and maintaining daily, weekly, monthly and ad hoc reports (both process and exception based).
Position Responsibilities and Essential Functions
  • Audit Support Function Perform loan level research to be provided to internal/external auditors;
  • Quality Control Function: Review illogical data exceptions for continuous monitoring testing and loan level research for ad-hoc/transactional testing
  • Audit Support Function: Work with internal business units and external clients to  address operational issues identified during internal or external audits/reviews;
  • Quality Control Function: Work with internal business units  on addressing operational issues identified during quality control testing
  • Audit Support and Quality Control Function: Perform root cause analysis reviews
  • Audit Support and Quality Control Function: Provide ongoing support, troubleshoot and implement enhancements to existing workflow processes or interfaces with the business unit leadership including IT
  • Audit Support and Quality Control Function: Attend and/or facilitate various meetings to represent the business units as needed. Able to speak to issues or take away items for further review
  • Other duties or tasks as assigned by management.
The above information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
  • Research and Analytical Skills
  • Time Management
  • Strong written and verbal communication skills
  • Proficient Microsoft Office: Excel, Power Point, Visio, and Word
  • Demonstrates good understanding of the business processes and interdepartmental relationships
  • Possesses drive to unilaterally recognize and investigate opportunities for improvement and drive solutions throughout business units
  • Ability to work independently and as a member of a team
  • Results Focused
  • Advanced in Excel or Access
  • Proficient with SharePoint
  • High school diploma or general education degree (GED)
  • 1 years of experience in the loan servicing preferably in a Mortgage Servicing environment
  • 2 Years Mortgage Servicing
  • 1 years of experience in a research, audit, process improvement, or analytic/reporting encouraged
Language Ability
Ability to read/interpret documents such as policy and procedure documents; write responses documenting audit research and proposed solutions; and communicate effectively with  operational areas and management within the organization.
Mathematical Ability
Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume.  Ability to apply concepts of basic algebra and geometry.
Work Environment
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
  • The noise level in the environment is minimal.
Physical Requirements
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
  • While performing the duties of this job the employee is regularly required to talk or hear. The employee is frequently required to sit, stand, walk and reach with hands and arms, and use hands to finger, handle, or feel. The employee may occasionally have reason to lift up to 10 pounds. The vision requirements include close and distant vision.
Computershare is an Equal Opportunity Employer.  Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national or ethnic origin, age, disability, protected veteran status, or other characteristics protected by applicable law.
This job specification should not be construed to imply that these requirements are the exclusive standards of the position.  Incumbents will follow any other instructions and perform any other related duties as may be required by business needs and communicated by their supervisor.