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Business Analyst in Bristol at Computershare, Inc

Date Posted: 2/19/2019

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Job Description

Business Analyst
Competitive Salary
  Progression Opportunities Training & Development Employee Share Plan Company Pension Flexible Working Hours Excellent Working Culture

Computershare's Business Improvement Group (BIG) oversees projects and programmes across the organisation including process improvement, acquisitions, integrations, new products and regulatory change. We provide business solutions, improvements, change management and strategic planning in the areas of people, process and technology for Computershare UK, Channel Islands and Ireland (UCI) regions.

Computershare is a company founded on technology and has always focused high levels of investment in change management – the BIG team are at the core of Computershare’s drive to continually improve our business to the benefit of our clients, customers and employees. We offer career development in a team with unique exposure to all area of the business.

Job Purpose

Our Business Analysts work independently or in support of the Project Managers on major strategic projects, software development projects, or process improvements emanating via the demand management channel.

Touching the majority of our business units, this opportunity gives the jobholder the chance to work on a variety of challenging initiatives, providing the platform to build an enviable knowledge base across all our products, whilst enhancing his/her relationships across all levels of management and staff.

We are looking for individuals with the ability to learn in a fast-paced environment, and who can work closely with the business and technology teams to effectively deliver change. Working within projects or pushing through process improvements, the successful candidate will be expected to hold all the skills necessary to service multiple work streams (including people, process and technology).

Key Accountabilities
  • Analyse complex issues and identify root causes 
  • Work collaboratively and build relationships with internal and external stakeholders to elicit requirements acceptance criteria to ensure the business objectives and product vision is being delivered 
  • Develop requirements and produce high quality process flows
  • Create and run test cases
  • Validate business cases to ensure all benefits are measureable
  • Present analysis and process reviews to stakeholder and project groups
  • Manage workshops and meetings with business and technology
  • Identify risks and track through to resolution
  • Support the business to ensure readiness for change (e.g. UAT, Training, documentation etc.)
  • Implement process improvements and system deployments
  • Work to agreed deadlines and coordinate others accordingly

Skills, Experience & Competencies

  • Demonstrate experience of analysing complex issues and identifying root causes
  • Documenting and/or designing business processes 
  • Change Management – has a positive, pragmatic and collaborative approach
  • Understands Cost / Benefit analysis and financial impact
  • Demonstrate experience liaising with stakeholders to elicit requirements and/or improvement opportunities using a broad range of technologies or frameworks
  • A good communicator, experienced on multiple levels via multiple channels
  • Ability to articulate requirements and tailor to target audience
  • Demonstrate successful and timely project delivery
  • Ensures commitments are met, solicits opinions and ideas 
  • Shares information and ideas with others, has good listening skills
  • Formal Business Analysis qualification
  • Ability to compile detailed test plans
  • Demonstrate experience of data migration
  • Experience coaching and mentoring junior analysts
  • Experience managing multiple tasks and/or projects simultaneously to tight deadlines
  • Broad understanding of applications utilized within Computershare 

All successful candidates will be required to undergo the Computershare Pre-Employment Screening Process before commencing employment. Employment will be subject to satisfactory clearance on background checks including Identification, Passport Validation, Finance, Qualification, Employment / Personal referencing and Criminal Record Basic Disclosure checks.

Computershare Investor Services PLC is authorised and regulated by the Financial Conduct Authority. Computershare Investor Services PLC is registered in England and Wales No 3498808 and the registered office address is: The Pavilions, Bridgwater Road, Bristol, BS13 8AE.


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