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Billing Supervisor in Canton, MA at Computershare, Inc

Date Posted: 1/17/2019

Job Snapshot

Job Description

We have a fantastic opportunity for someone to shape our business as Billing Supervisor 


At Computershare we invite you to share our vision and commitment to excellence in everything that we do. Our 16,000 people around the globe are entrepreneurial and innovative and serve our clients and customers with precision and reliability because they count on us to deliver, every time. 


Across our global team, we see diversity as a source of strength. The more perspectives we have, the better equipped we’ll be to meet the demands of our diverse global customer base. We want every person who joins our team, every customer and every supplier to feel welcome. We are an Equal Opportunity Employer and believe in equality for everyone, regardless of age, national or ethnic origin, sex, gender identity or expression, race, color, religion, disability, sexual orientation, protected veteran status or other characteristics protected by applicable law. That applies throughout our company, around the world with no exceptions, regardless of differences. We will hire, develop, reward, promote and retain people purely on the basis of their talents, commitment, potential and the results they achieve. We will work hard to make sure everyone is included within our organization, removing barriers and obstacles to give everyone an equal opportunity to succeed.


Our key values – Certainty, Ingenuity and Advantage – drive everything we do: you can count on us to deliver with precision and reliability, every time. We look beyond today’s problems to find tomorrow’s solutions, focusing on finding new and better way to unlock your competitive edge and help you achieve your business goals.


Plans and directs client billing activities within the Finance department. This position Supervises and directs business line work teams to ensure that our clients are billed accurately. Work with different areas of the company (Contract Admin, IT, Regulatory, Internal Audit, Tax, and others) to identify and address potential issues that could threaten Billing accuracy and timeliness.  Directs Billing support activities by performing the following duties.

Primary Accountabilities

  • Supervises billing staff in the US and off-shore to ensure they are meeting core responsibilities and deadlines .

  • Ensures that billing assignments are appropriately weighted and balanced.

  • Identifies areas for additional training to ensure staff is performing at a consistent level across the group.

  • Ensures that team members follow established workflow process, including necessary reviews and approvals.

  • Monitors unbilled charges; ensures timely billing and delivery of invoices to the clients.

  • Provides assistance to team members with issues that are escalated to him/her.

  • Develop and provide regular monthly metrics on Billing to Senior Finance Management DS, Billing accuracy.

  • Work on billing integrations and billing system enhancements as needed.

  • Support deliverables to internal and external auditors.

  • Work closely to support goals and ideals of Group Billing Manager.

  • Manage the month-end close process for billing.


To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and Experience

 Bachelor's degree (B. A.) from four-year college or university; and  four to six years related experience and/or training; or equivalent combination of education and experience.

Supervisory Responsibilities

Directly supervises 2-8 employees in the Billing Department in the US plus working closely with an off-shore Team Leader.  Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • The noise level in the environment is moderate. 

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

  • While performing the duties of this job the employee is regularly required to talk or hear. The employee is frequently required to sit, stand, walk, reach with hands and arms, and use hands to finger, handle, or feel. The employee may occasionally be required to lift up to 10 pounds. The vision requirements include close and distant vision.

 This job specification should not be construed to imply that these requirements are the exclusive standards of the position. 

 Computershare is an Equal Opportunity Employer.  Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national or ethnic origin, age, disability, protected veteran status, or other characteristics protected by applicable law.



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