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Account Manager in Bolingbrook, IL at Computershare, Inc

Date Posted: 1/14/2019

Job Snapshot

Job Description

 We have a fantastic opportunity for someone to shape our business as CCS Account Manager

 A COMPANY TO BE PROUD OF

At Computershare we invite you to share our vision and commitment to excellence in everything that we do. Our 16,000 people around the globe are entrepreneurial and innovative and serve our clients and customers with precision and reliability because they count on us to deliver, every time. 

 Computershare Communication Services (CCS) is a division of Computershare and a global provider of integrated communications solutions. Through innovations in communications, we help companies better connect with their customers and stakeholders through print, digital and mobile delivery channels. Across the globe, CCS delivers 450 million mail packs and 117 million eCommunications and processes 95 million inbound transactions.

 DIVERSITY IS A STRENGTH

Across our global team, we see diversity as a source of strength. The more perspectives we have, the better equipped we’ll be to meet the demands of our diverse global customer base. We want every person who joins our team, every customer and every supplier to feel welcome. We are an Equal Opportunity Employer and believe in equality for everyone, regardless of age, national or ethnic origin, sex, gender identity or expression, race, color, religion, disability, sexual orientation, protected veteran status or other characteristics protected by applicable law. That applies throughout our company, around the world with no exceptions, regardless of differences. We will hire, develop, reward, promote and retain people purely on the basis of their talents, commitment, potential and the results they achieve. We will work hard to make sure everyone is included within our organization, removing barriers and obstacles to give everyone an equal opportunity to succeed.

 OUR VALUES

Our key values – Certainty, Ingenuity and Advantage – drive everything we do: you can count on us to deliver with precision and reliability, every time. We look beyond today’s problems to find tomorrow’s solutions, focusing on finding new and better way to unlock your competitive edge and help you achieve your business goals.

 A ROLE YOU WILL LOVE

Responsible for the complete management of the relationship between CCS and clients (internal or external) for any line of business in relation to their communication process by performing the following duties.

Primary Accountabilities

•         Coordinates, within a pro-active sales and marketing role, the production of print and mail requirements for any line of business.

•         Coordinates with the design and programming areas the design and layout of all forms (i.e. checks, statements, proxies, tax forms, generic certificates, stock option grants, PIN letters,  etc.)

•         Uses calculation estimators and Internal Pricing Agreement to prepare quotes and follows through to completion.

•         Liaises carefully with Relationship Managers and/or clients to determine their complete production requirements.

•         Liaises with other departments within CCS to ensure the best outcome is always achieved for the customer, whilst always recognizing internal requirements and situations.

•         Ensures the smooth running of all customer requirements by providing complete, professional and accurate job information by preparing a comprehensively detailed job brief for each job. Processes job bags completely from preparation through final copy sign off by the client.

•         Provides education on CCS services to clients. 

•         Follows up in a timely manner with clients and suppliers on all components of a job.

•         Reviews all components of job bag to ensure accurate billing for each completed job.

•         Maintains favorable client relationships to identify other sales opportunities and cyclical repeat business.

•         Prepares internal documentation and follows all ISO processes and procedures. Participates in internal audits and ISO audits.

•         Investigates problems and resolves immediately.

•         Ability to work flexible hours

The above information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

 Education and Experience

Bachelor's degree (B. A.) from four-year college or university a plus; and 2 years related experience and/or training; or equivalent combination of education and experience.

  • Knowledge of print and mail preferred

  • Vendor management experience preferred

  • Keyboarding skills and Microsoft Office Programs (i.e. Outlook, Word, Excel, PowerPoint, Visio) knowledge is recommended.

Language Ability

Ability to read, analyze, and interpret common scientific and technical journals, financial reports, and legal documents.  Ability to respond to common inquiries or complaints from customers, regulatory agencies, or members of the business community.  Ability to write speeches and articles for publication that conform to prescribed style and format.  Ability to effectively present information to top management, public groups, and/or boards of directors.

Mathematical Ability

Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.  Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.

Reasoning Ability

Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

•         The noise level in the environment is moderate. 

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

•         While performing the duties of this job the employee is regularly required to talk or hear. The employee is frequently required to sit, stand, walk, reach with hands and arms, and use hands to finger, handle, or feel. The employee may occasionally be required to lift up to 10 pounds. The vision requirements include close and distant vision.

 This job specification should not be construed to imply that these requirements are the exclusive standards of the position. 

 Computershare is an Equal Opportunity Employer.  Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national or ethnic origin, age, disability, protected veteran status, or other characteristics protected by applicable law.

*CB

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