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Team Leader, Stakeholder Support & Custodians in Abbotsford at Computershare, Inc

Date Posted: 3/20/2019

Job Snapshot

  • Employee Type:
    Full-Time
  • Location:
    Abbotsford
  • Job Type:
  • Experience:
    Not Specified
  • Date Posted:
    3/20/2019

Job Description

The Communications Centre within Computershare serves as the front line department in the management of one of our most valuable areas of business – customer service! The key function of this department is the management of our daily customer interactions via phone calls, correspondence, web chat, and face to face management of customer enquiries.

Our Team Leader role is an exciting position which sits in our Stakeholder Support & Custodian team. This team is responsible for assisting our customers and our clients with their enquiries and escalations in a timely and professional manner.  

If successful in this role, you will be responsible for managing the day-to-day operational activities of the Stakeholder Support & Custodian team whilst also providing excellent leadership, guidance and support to your direct reports.

Key responsibilities include (but not limited to):

  • Leading, supporting and engaging your team through avenues such as; rewards & recognition programs, employee reviews and engagement surveys

  • Managing and developing your team whilst ensuring all team targets and KPI’s are met – this may include performance managing staff as required

  • Working collaboratively with a range of different stakeholders such as; your team, the wider leadership group, the Human Resources department, clients and customers

  • Application of change management in line with business requirements

  • Identifying and implementing process improvement processes for your team and the wider department

To be successful in this role you will require:

  • Proven experience leading a team – with a strong focus on people engagement

  • Excellent written and verbal communication skills with the ability to manage stakeholders at all levels

  • A proactive style, with a strong focus on customer service and customer / client satisfaction

  • The ability to be flexible and manage ambiguity in an ever-changing environment

Desired Skills:

  • Exposure to the financial services industry

  • Experience in a customer / clients complaints role

The benefits of working with us:

  • Work for a large global corporation (over 16,000 employees) with the opportunity for career progression

  • Great discounts and benefits across a variety of companies and access to our Employee Share Plan

  • A wide variety of internal training courses supported by our Learning and Development team

  • A supportive working environment, with friendly peers and management, and a robust, well established training pathway

  • Easy access to public transport, bicycle and walking paths, with an onsite Gym, Café and games room

To apply, click on the 'apply' button and follow the application process.

Computershare may conduct a criminal background check on applicants subject to current legislation.

We want every person who joins our team, every customer and every supplier to feel welcome. We see diversity as a source of strength - the more perspectives we have, the better equipped we’ll be to meet the demands of our diverse global customer base. We believe in equality for everyone, regardless of age, ethnicity, gender identity, race, religion, disability or sexual orientation. Visit www.computershare.com.au to read our Diversity and Inclusion Policy.

| CERTAINTY | INGENUITY | ADVANTAGE |